Within 14 days of Shop Brett Robson receiving the returned item(s), either:
- The refund amount will be credited to your credit card via Payfast or via EFT
- You will receive the exchanged item
Should you return the item after 7 days, it will remain the responsibility of the client. You can return your order via the SA Post Office or via a courier service (Address will be provided upon request). Please let us know you will be sending us a parcel in advance by emailing our returns email address below.
In all cases, the returned item must be in its original condition (unworn/unused/sellable), with all tags still attached & no make-up stains, or odours.
**Kindly note, exchanges will only be facilitated on one occasion Should a customer request to exchange items more than once - the courier fees will be at the cost of the customer.
**Returns / Exchanges / Refunds will not be facilitated after 30 days of the customer receiving an item
**PLEASE NOTE ALL SALE PURCHASES ARE FINAL. No returns, exchanges or refunds.
**NO returns, refunds or exchanges on accessories (belts & chains) & bralettes
BLACK FRIDAY / CYBER MONDAY
We will under no circumstances accept ANY returns, refunds, or exchanges on Black Friday / Cyber Monday weekend (23rd - 26th Nov 2018) orders.
**Courier/Shipping fees will not be refunded
It is the responsibility of the customer to educate themselves on our returns policy prior to purchasing. SBR will not be liable for a customer being unaware of our returns policy.
Should you have any queries, please do not hesitate to contact email@example.com