Returns

Items purchased at regular price may be returned for FREE (courier at our cost for main areas only. Areas that are considered outlying will require teh customer to cover the cost of the courier) within 3 days of receipt, in exchange for a different size, or for a refund of that item. 

Within 14 days of Shop Brett Robson receiving the returned item(s), either:

1. The refund amount will be credited to your credit card via Payfast or via EFT
2. You will receive the exchanged item

Should you return the item after 3 days, it will remain the responsibility of the client.  The parcel must be sent via courier to SBR (We will supply the address on request). SBR will not collect any parcels from the post office. 

In all cases, the returned item must be in its original condition (unworn/unused/sellable), with all tags still attached & no make-up stains, or odours.

**Kindly note, exchanges will only be facilitated on one occasion. 

**Returns / Exchanges / Refunds will not be facilitated after 30 days of the customer receiving an item

**PLEASE NOTE ALL SALE PURCHASES ARE FINAL.  No returns, exchanges or refunds.

**SBR will not cover the courier cost of multiple exchanges / refund transactions.

**NO returns, refunds or exchanges on accessories (belts & chains) & bralettes

 

**Courier/Shipping fees will not be refunded

It is the responsibility of the customer to educate themselves on our returns policy prior to purchasing. SBR will not be liable for a customer being unaware of our returns policy.

Should you have any queries, please do not hesitate to contact returns@shopbrettrobson.com