Returns

Items purchased at regular price may be returned for FREE (courier at our cost) within 7 days of receipt, in exchange for a different size, or for a refund of that item. 

Within 14 days of Shop Brett Robson receiving the returned item(s), either:

1. The refund amount will be credited to your credit card via Payfast or via EFT
2. You will receive the exchanged item

Should you return the item after 7 days, it will remain the responsibility of the client. You can return your order via the SA Post Office or via a courier service (Address will be provided upon request). Please let us know you will be sending us a parcel in advance by emailing our returns email address below.

In all cases, the returned item must be in its original condition (unworn/unused/sellable), with all tags still attached & no make-up stains, or odours.

**Kindly note, exchanges will only be facilitated on one occasion. Should a customer request to exchange items more than once  - the courier fees  will be at the cost of the customer.

**Returns / Exchanges / Refunds will not be facilitated after 30 days of the customer receiving an item

**PLEASE NOTE ALL SALE PURCHASES ARE FINAL.  No returns, exchanges or refunds.

**NO returns, refunds or exchanges on accessories (belts & chains) & bralettes

 

**Courier/Shipping fees will not be refunded

It is the responsibility of the customer to educate themselves on our returns policy prior to purchasing. SBR will not be liable for a customer being unaware of our returns policy.

Should you have any queries, please do not hesitate to contact returns@shopbrettrobson.com