FAQ

How do I make a purchase online?

Shopping online is not as daunting as it may seem. Here is a step by step process of how you can Shop Brett Robson online today!

  1. Add item(s) to your cart
  2. Click the CHECKOUT button in the top right corner of the page
  3. Fill in your 'customer information' providing a valid email address & shipping address
  4. If you have a Discount Code or Voucher, you may insert the code in the 'Discount' box & click Apply
  5. Click 'Continue To Shipping Method' 
  6. Review the shipping information
  7. Click 'Continue To Payment Method'
  8. Select either Credit Card or Bank Deposit payment method
  9. Select 'Same As Shipping Address' if your Billing & Shipping info are the same. Or select 'Use Different Billing Address' if the addresses differ.
  10. Click 'Complete Order'

Payment Method: Credit Card

You will be taken to a new window, where our payment processing service will take over. Please note that this is a secure payment facility. 

Choose 'Credit/cheque Card' or 'Instant EFT' or 'BitCoin'

Credit/Cheque Card

You will be required to fill in your card info, & also provide an OTP (one time pin) before your payment is processed.

 Instant EFT

Choose you bank from the options, & proceed to your internet banking profile.

 BitCoin

You may use your BitCoin wallet address or scan to make your payment.

 

Payment Method: Bank Deposit

Your order is confirmed, & the banking details for you to make a Bank Deposit or EFT will be displayed on this page.

**When doing the EFT/Bank Deposit, please use your Order Number & Surname as a reference

 **Please note: All bank deposits & EFT will require proof of payment, which can be emailed to support@shopbrettrobson.com

**Once proof of payment is received, order will be processed. If proof of payment is not received within 72 hours of your order being placed, the order will be cancelled. Unfortunately we cannot hold items indefinitely, as other customers are unable to purchase these items.

 

How do I redeem a Discount Code or Voucher?

 If you have a Discount Code or Voucher, please insert the code on the page where you insert your customer information in the checkout process.

 

Have you received my order?

Once your order has been confirmed you will receive an email notifying you that we have received your order.

 

How long for my order to be processed?

Orders placed (& paid for) before 12pm, will be sent out on the same day. All other orders are processed within 24 hours, 5 days a week.

 

When will I receive my order?

All Shop Brett Robson orders are sent via courier, & take 2 - 3 days for main cities to be delivered to you. If your address is in an outlying area, it will take up to 5 days for the order to be delivered.

For orders going to PO Box addresses, these will be sent via the SAPO. 

 

Can I track my order?

Orders can be tracked online via www.fastway.co.za

Once your order has been picked up by the courier, you will receive an email notification. Click "View Your Order" to view the tracking number. When you click the tracking number, it will take you to the Fastway website where you will be able to view the status of your shipment.

Please note, it takes up to 6 hours for the tracking link to become active.

 

Is it safe to use my credit card on Shop Brett Robson?

Yes, it is safe to order on Shop Brett Robson. We use the industry-trusted, South African  payment processing service, Payfast. None of your credit-card details will be revealed. Payfast is secure & approved by all major banks in South Africa.

 

I need to change my size. How do I return the wrong size garment?

Please note that we offer FREE Returns within 7 days. Click here for more on our Returns Policy.

 

Can I cancel my order after it has been paid?

Once an order has been paid for it is immediately sent to the warehouse where it is packed for delivery. Therefore we cannot cancel orders that are being processed.

 

What size should I purchase?

XS - 30/6

S - 32/8

M - 34/10

L - 36/12

 Please feel free to email support@shopbrettrobson.com if you are unsure so that we may guide you. 

 

Do you have a store or showroom I can visit?

Shop Brett Robson is only available online at present.